Terms of Service
1. The service
CentralLoop is a shared family organizer: calendars, lists, photos, and displays. By creating an account or requesting a family, you agree to these terms and to the Privacy Policy.
2. Accounts and families
You're responsible for your account credentials and for the people you invite into your family. New families require approval by the operator of this CentralLoop instance, who may approve or deny requests at their discretion. You must provide accurate information and be legally able to enter this agreement. A family is a single household and its close relatives; commercial or organizational use isn't licensed.
3. Plans and billing
CentralLoop has a free plan and a paid plan ("Plus"), available as a monthly or yearly subscription or a one-time lifetime purchase. One upgrade covers your whole family. Prices are shown before you pay, plus any applicable sales tax based on your billing ZIP code. Payments are processed by Stripe; we never see or store your card number. Subscriptions renew automatically until canceled; cancel anytime in Settings and you keep Plus until the end of the period you paid for. If a subscription ends or a payment fails past its retry window, your family moves to the free plan: nothing is deleted — everything you saved stays viewable and downloadable, and Plus features resume if you resubscribe, with nothing owed for the gap.
Lifetime purchases are tied to the purchasing account holder and cover one active family at a time, forever, including future Plus features, with no further charges. If you delete your family, your data is removed on the schedule in the Privacy Policy, but your lifetime purchase stays on our records — contact support and we'll attach it to a new family you create. Lifetime entitlements can be moved this way, never duplicated. Prices may change for new purchases; active subscriptions keep their price.
4. Your content
Everything your family puts into CentralLoop — events, lists, photos, names, dates — belongs to your family. We claim no ownership. You grant us only the technical rights needed to store, back up, transmit, and display that content to your family members and to guests you explicitly share it with, as the product requires. Don't upload content that's illegal, that infringes someone else's rights, or that you don't have permission to share.
5. Privacy modes and keys
Families choose a privacy mode that applies to photos. In managed mode, we hold your family's encryption key and can recover your account. In zero-knowledge mode, only your family holds the key: if the family passphrase and recovery code are both lost, your protected photos are permanently unrecoverable and we cannot help. Choosing zero-knowledge means accepting that risk. Calendar events, lists, and invitations are processed by our servers in both modes, because features like guest links and email reminders require it; the Privacy Policy describes exactly what that means. Mode changes are made by the family owner, are confirmed with explicit acknowledgments, and are recorded.
6. Acceptable use
Don't attempt to access other families' data, probe or disrupt the service, reverse engineer it beyond what law permits, use it to harass anyone, or store content that is unlawful to store. We may suspend or terminate accounts that violate these terms.
7. Availability and changes
We aim to keep CentralLoop available and your data safe, but the service is provided "as is" without warranties of any kind. We may change, suspend, or discontinue features. If we make material changes to these terms, we'll post the new version with a new version date; continued use after that is acceptance.
8. Liability
To the maximum extent permitted by law, our total liability for any claim related to the service is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect, incidental, or consequential damages, including data loss — especially data loss resulting from a lost zero-knowledge key.
9. Termination
You can stop using CentralLoop and delete your family at any time; deletion has a recovery window described in the Privacy Policy, and any active subscription is canceled immediately when you delete. We may terminate accounts for violations of these terms. On deletion, family data is removed as described in the Privacy Policy.
10. Contact
Questions about these terms: use the support page.